Shipping Policy

Effective Date: 29/07/2023

Thank you for choosing UTV Products ltd! We understand how important it is for you to receive your orders in a timely and hassle-free manner. To ensure transparency and to provide you with a seamless shopping experience, we have detailed our comprehensive Shipping Policy below. If you have any further questions or need additional information, please don’t hesitate to reach out to our dedicated customer support team.

1. Processing Time:
   • All orders are promptly processed within 1 business days (excluding weekends and holidays) from the date of order placement. Our team works diligently to prepare and package your items for shipment to ensure they reach you in perfect condition.
2. Shipping Methods:
   • We offer a range of reliable shipping options to suit your preferences and requirements. During the checkout process, you will be presented with the available shipping methods for your location, along with their estimated delivery times. Rest assured that we only collaborate with trusted carriers to deliver your orders efficiently.
3. Order Tracking:
   • Once your order is shipped, you will receive a shipping confirmation email that includes your unique tracking number and a link to track the status of your package. You can use this tracking information to monitor the journey of your order until it arrives safely at your doorstep.
4. Shipping Rates:
   • Shipping rates are calculated based on various factors, including the weight, dimensions, and destination of your order. We strive to keep shipping fees as competitive as possible while ensuring that your items are delivered securely and on time.
5. International Shipping:
   • For our valued international customers, we offer international shipping to select countries. However, please be aware that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These additional charges are the responsibility of the customer. Shipping times for international orders may also vary due to customs processing and other international shipping factors.
6. Address Accuracy:
   • To prevent any delivery delays or issues, it is crucial to provide an accurate and complete shipping address during the checkout process. We cannot be held responsible for any delays or undelivered packages resulting from incomplete or incorrect address information. Please double-check the accuracy of your shipping details before finalizing your order.
7. Order Tracking and Assistance:
   • We entrust reputable carriers to handle your shipments with care and efficiency. In the rare event of a lost or delayed package, our customer support team is here to assist you. If you encounter any shipping-related concerns, please contact us, and we will investigate the matter promptly to provide a suitable resolution.
8. Split Shipments:
   • To ensure that you receive your items as quickly as possible, your order may be shipped in multiple packages if certain items are ready for shipment before others. Rest assured, you will receive separate tracking information for each package, allowing you to stay updated on each shipment’s progress. We will notify you if this is the case

At UTV Products Ltd, your satisfaction is our top priority, and we aim to deliver a seamless shipping experience from start to finish. Should you have any questions or need further assistance, please don’t hesitate to contact our customer support team at sales@utvproducts.co.uk. We are always here to help and ensure that your shopping experience with us is nothing short of exceptional!

UTV Products Customer Service Team

sales@utvproducts.co.uk